Arrival Instructions

A CancunShuttle representative will welcome you right OUTSIDE your arrival terminal with a sign with OUR LOGO.

The day of your arrival we will be monitoring your flight all day. If your flight changes and you are arriving in a totally different flight at a totally different time, then please call our office TOLL FREE from the US and Canada at 1-888-414-0017 or from around the world at +52 998 848 0335 and let us know the new flight information, we will update your arrival and move your vehicle to the new time.

When you arrive at the airport in Cancun you will first need to pass through the Immigration area. Your second stop will take you to the baggage claim area. Check the monitors to find your flight number and the carousel where your bags will arrive. Once you have your luggage, you will proceed to the Customs lines. Customs procedure times will vary depending on the number of arrival passengers that are clearing Customs at the same time or if your bags are randomly selected for inspection. The entire process can take quite a bit of time, sometimes up to 45 minutes however, DO NOT WORRY! We are aware of the timelines and our representatives will always be waiting for you as long as needed. REMEMBER, WE ARE THE ONLY COMPANY THAT IS AT THE AIRPORT 24 HOURS A DAY! There will always be someone to assist you!

After you have cleared customs, please proceed to walk with your bags ALL THE WAY OUTSIDE of your arrival terminal. As you already have your transportation confirmed, you do not need to make any other stops inside the airport. Once outside the area can be very congested with people so you will look for our airport representative who will CARRY A BIG SIGN WITH OUR LOGO (see top left). DO NOT LOOK for your name, we pick up hundreds of people each day and finding our BIG LOGO SIGN is much easier. Once you have located our representative, please identify yourself and if necessary show him your PAYPAL receipt or the confirmation email you received from us so he/she can get you to the vehicle that is going to take you to your hotel. If you reserved a ROUND TRIP SERVICE, our representative at the airport will issue a voucher with departure instructions such as pick up times and our local contact numbers in case you need to make changes.