close menu

FAQ

You will find our representatives wearing an orange vest holding a Cancun Shuttle sign.

Once you clear customs, go outside thru the sliding glass doors and you will find a Cancun Shuttle Representative.

Most of our vehicles are vans.

This depends on the type of service you reserved. Shared Service could have a wait up to 30 minutes. The Economical Service has a 20 minute wait. If you booked Private, VIP or Limo service all you need to do is contact our Representative and you will be immediately taken to your vehicle.

Most of the times it is possible, but you will need to contact our office in Cancun.

If you have reserved Private, VIP or Limousine service you will not be sharing with anyone. Have Fun!

If you booked a Private, VIP or Limo you will go directly to your hotel.

No, only to the Courtyard by Marriot.

No, it will take you only to the bus station in Cancun or Playa del Carmen.

Every hour.

Until 8pm.

It is around $6.00usd one way or $12.00usd round trip.

It is around $12.00usd one way or $22.00usd round trip.

At 11:30pm.

At 10:00pm.

At 5:30am

At 6am.

No. Unless you have prearranged that service with our Customer Service Department.

Few of them speak English.

Shared service only operates from 8am to 8pm. If you are outside the terminal after 8pm you will need to contact our representative and pay a difference for the economical service.

Shared service only operates from 8am to 8pm and your pick up time will be at least 3 hours prior so you will need to pay a difference for the economical service.

No. We do not service from one hotel to another one.

Only if you have booked a VIP or Limo Service.

Yes

On a private service we can provide you one car seat and the Vip service we can provide you with 2 car seats upon availability.

No

No

No

Yes, as long as you cancel your service 24 hours prior.

Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.